For the past few weeks we've had an issue with our toll-free number. It's been an exhaustive adventure trying to make things right. We've talked with ... ready? ... at least 10 people in 10 different departments of the phone company trying to get it straightened out. We've heard all kinds of nos and plenty of ideas on what might be done to fix the situation. Nothing ever panned out.
Today we met Angela, whom we have named "AT&T's Angel of Long Distance". Around noon, Angela told us she'd do her best to help remedy the situation. At 5:10 Angela called to tell us that it was fixed. We were stunned. Know what she said when we thanked her? A modest, "You're welcome. Thank you for being our customer."
We may never meet Angela in person, but we certainly wish we could. We do hope that AT&T understands what a value she is to their company and rewards her accordingly.
This is the kind of customer service of which legends are made. And you'd better believe it's the kind of service that's destined to be told over and over in our Retail Adventures.
Thank you Angela, for delivering "out of the park" customer service!
Tuesday, November 03, 2009
Legend has it that Ty Warner, the creator of Beanie Babies, used to drive to see his retail clients in a white Rolls-Royce convertible, wearing a knee-length fur coat and top hat, a gimmick he has said was calculated to make people curious about what he was selling. History has shown he was right.
That being the case, we can only hope that the young lady in the photo above works for Ty. But somehow we don't think that she does ...